Your privacy is very important to us. We want to process your personal data in a legal, correct and transparent way. In this privacy declaration we explain which personal data of you as a natural person we collect and process.
From now on, we will always refer to data about you as a customer, as a potential future customer or as another data subject, such as beneficiary, contact person in a company, etc.
We recommend that you read this information carefully so that you know what we use your data for. You will also find more information about your privacy rights and how to exercise them in this privacy statement.
Highlifeteam, with its registered office at Mechelbaan 809, 2580 Putte, is the party responsible for the privacy policy. For all questions and/or comments, please contact the above-mentioned address or the e-mail [email protected].
We can amend the privacy policy at any time, for example in the context of changes to its services or the applicable legislation. It is therefore important to check this privacy policy regularly.
In the event of important changes, we will inform you personally if possible and ask your permission where necessary.
We collect all the personal data necessary for executing the agreement that exists between us and the customer.
After all, Highlife needs to identify you, contact you and be able to advise you correctly.
Your name, address, e-mail address and telephone number are requested to identify you.
It is also possible that Highlife may seek additional information if this is necessary in order to best serve the interests of its customer in accordance with the existing agreement.
Whenever additional personal data is requested, the purpose for which it is being used will be clearly stated.
Highlife may obtain data from third parties if you have made it public yourself by mentioning it on your website, blog, or through your publicly accessible social media profile.
It can also be data that is public, for example because it is generally known in your area or because it has appeared in the press. Information on, for instance, the Kruispuntbank, Graydon or Companyweb also belong here.
Finally, standard data are also collected and processed via Google Analytics.
- To identify you;
- To contact you;
- To provide our services;
- To be able to analyse and improve our services;
Personal data is not knowingly passed on to third parties.
If you would like to inspect the data that we process about you, please let us know.
If you exercise your right of access, we will provide you with as complete an overview of your data as possible. It is possible that some personal data from classic backup files, log files, history files or archive files are not included in this overview. These data are not part of the personal data currently processed and are therefore not immediately available. Therefore they cannot be included either. They are, however, removed from these files according to standard cleaning processes.
It may happen that certain data we have stored about you are not or are no longer correct. You can always ask to have this information corrected or completed.
If you suspect that we are unlawfully processing certain data, you can ask for it to be deleted.
If you do not agree with the way we process certain data, you can oppose it. We will comply with your objection unless there are compelling reasons for not doing so, for example if we process data to combat fraud.
Some data processing operations and processes are fully automated without human intervention. We try to provide the logic of this automatic process at the time.
If you do not agree with the result of such a fully automated process, you can contact us.
You have the right to ask for personal data that you have provided to us to be transferred to you or directly to a third party.
The privacy legislation does provide some restrictions on this right, so it does not apply to all data.
Always be as specific as possible when exercising your rights. This will allow us to answer your question concretely and correctly. However, we must verify your identity as closely as possible in order to prevent someone else from exercising your rights. That is why it may ask for a copy of your identity card with such a request.
Do you have a question or a remark? Then please contact us at [email protected]. This is your first point of contact regarding privacy.
We use your personal data if we have a clear purpose for doing so. If we no longer have a purpose, we delete the data.
The starting point for keeping your personal data is the legal retention period (often this is up to 10 years after the end of a contract or the completion of a transaction).
For the exercise of our rights this can be longer. If the law does not prescribe a retention period then the retention period may be shorter.
For some applications, a longer time horizon may be necessary, for example for making studies, risk and marketing models. Some insights only become clear when viewed in a wider time frame. The retention period can therefore be extended by 10 years compared to the standard retention periods. However, we will always break the link with individual persons as quickly as possible and only work with aggregated or pseudonymised data.
We use various processors for processing personal data.
These are companies that process certain personal data on our behalf, such as
- ICT (security) service providers, such as Microsoft, ...
- social media
- companies that support us in determining and analysing your user behaviour on our applications and our internet sites
- hosting companies
It is important to us that your data is handled in a secure manner. We therefore use a variety of security technologies and measures to adequately protect your data from unauthorised access, use, loss or disclosure. Unfortunately, exchanging information over the Internet is never 100% safe. Although we make every effort to ensure the security of your data, we cannot guarantee this in an absolute manner.